This is simply my contemporaneous note, which I often make in reverse order - i.e. last comments at the top.
The text is copied from their "chatbot".
Fore more information visit https://www.propertyredress.co.uk/
A stupid and stubborn response
Good night.
Unfortunately Glasgow University's research has no impact on how we investigate or our procedures, for a complaint to be raised to us first it needs to be raised to the agent in writing, through their complaint procedure if they have one, from the date the complaint is raised they get 8 weeks to resolve the complaint, if they cannot resolve it within 8 weeks it can be raised to us, alternatively if they offer a non-suitable resolution as their final stance it can then be raised to ourselves at that point to investigate.
Once the above has been met you can then raise the complaint to us to investigate
And I have told you that Glasgow University's research is what we all agree with.
AFTER to have read the paper come back to me
I have explained the procedure of how to raise a complaint with us
Brown & Brown is the company that owns Property Redress through Hamilton Fraser
Having indicated your intention of being useless - not a lot.
But get wise - see what is being said about you.
And just who are Brown and Brown ???
Is there anything I could assist with?
The evidence is on the web site in plain view for all to see . . .
And you guys wonder why the leasehold community thinks you are ALL a waste of space . . .
Unfortunately we are evidence based and have a set procedure that needs to be followed so we can investigate the agents service formally, once the complaint is raised online to us
Had complaining - It would save everyone a lot of effort if you rang grace miller and read the riot act . . .
They will say "we are [unlawfully] instructed to ... [break the law]" and you will do nothing !
So what ????
Josh - expect to see your name on the web !
You will need to complete the online form to raise the issues to us if you want us to investigate the members service
Prefer the FCA route . . .
BUT if you want to make yourselves useful, which I doubt, the get he missing data sent to me.
THIS IS a RECORDED Message
https://www.portal.propertyredress.co.uk/Complain
If they have responded to the formal complaint with an unsuitable resolution the complaint can be raised to us, we have an online complaint form you will need to complete
Have done that . . .
They say that it is not them . . . they are only advising our Board.
The Story is here:
https://tdocplus.co.uk/01_ROPA/index.php/from-1st-april-2025/on-insurance
The correspondence is alongside . . . they have refused to supply all the ingredients of the insurance contract - especially the declaration / statement of fact and the terms and conditions.
Great thank you for confirming, you would first need to raise the complaint with the member, they will get 8 weeks form the date the complaint is raised to resolve the complaint, if they cannot resolve this within 8 weeks or offer a non suitable resolution and it is their final stance you can then raise this with us, ensure moving forward all communication with them is done in witing as this will help support your case.
Grace Miller - they are members of Property redress.
Please may I have the companies name as if they are not members of a redress scheme, the only thing we could is advise you to report them to Trading Standards.
Our estate is not insured what do we do ?