TPOS found that the Property Management firm had not provided the specification of the cladding but ought to have done.
They were duly fined the paltry amount of £300 in recompense for the absence of such data. The award letter states:
The award of £300 was for the aggravation caused . . . failure to provide information relating to the panels. It was set with reference to what we generally award for shortcomings of this nature. It was not intended to compensate her for any financial loss or expense in relation to the issues complained about. We were not able to determine that financial loss or expense has been caused. It was not for any other leaseholders as they were not parties to the complaint. It was not a fine, as I am not a regulator of the property industry and I am unable to make punitive awards of compensation, or impose fines on agents
Noted that the increase in insurance due to the cladding exceeds £400 annually !
It should be noted that TPOS in no way resolves the problems complained about.
Thus one might conclude that TPOS have totally failed to provide what is termed "administrative justice" which of course is what complainants are seeking.